Kawai Labs is a Berlin-based team for AI and automation in e-commerce. We connect shop, support, and internal workflows into systems that tangibly reduce day-to-day manual load.
Our approach is Emergence: patterns become systems. Individual automations grow into connected infrastructure — planned and reviewed by people, with AI handling routine where it saves attention.
Our approach
- E-commerce first: orders, enquiries, support — where manual effort actually piles up.
- Maintainable architecture instead of plugin chaos — built to extend and last.
- Human + AI: no blind automation; planning, review, and delivery stay with us.
+49 (0)30 2083 8005 · info@kawai-labs.com
AI development
Selcuk Karateke
Chief Artificial Intelligence Officer (CAIO)
Lead AI development with more than ten years of programming experience; responsible for architecture, code quality, and technical implementation in AI. His enthusiasm for what artificial intelligence can do is contagious. His realism about where its limits are today — and how those limits shift every day — creates confidence.
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Team
Developers, automation specialists, and AI agents — people and artificial systems working together; we pick the right mix for each project.
Consulting and implementation for selected clients — from packages to custom integrations.
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A closer look
Why Kawai Labs
We focus on e-commerce and online retailers: support, orders, inquiries, quotes — where manual work piles up.
What drives us
Automation you feel in daily operations
Websites, AI receptionists, chatbots and agents connected to CRM or your shop. For stores that want to grow without answering every message themselves.
AI handles routine — our team plans, reviews and delivers. Quality and trust stay human.
In short
Packages from website to connected agent.
Optional: Your Twin — your own AI persona with avatar and chat for you or your customers.