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AI receptionist & voice

Phone and voice automated — appointments, status requests and routing to the right person.

AI receptionist and voice agent for e-commerce

Not every customer emails. Voice agents answer calls, handle standard questions and route onward — professionally and in your brand voice.

Typical use cases

  • 24/7 availability without extra shifts
  • Structured capture of appointment and callback requests
  • Order or shipment status from connected systems
  • Clear handoff to staff with conversation summary

How we start

  1. 01

    Call scenarios

    What do people call about? We define scripts and escalation paths.

  2. 02

    Voice & integration

    Tone, languages and links to calendar, CRM or shop backend.

  3. 03

    Test & rollout

    Trial run with your team, then gradual go-live.

FAQ

Will it sound robotic?
Modern voice AI sounds natural. We tune pace, wording and greeting to your brand.
Which languages?
German and English by default — more on request per project.
What about complex requests?
The agent knows its limits and transfers — with a summary for your team.

Reduce phone load?

First call free — we'll see if voice fits your call volume.

Discuss voice agentView packages

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Kawai Labs

AI & automation for e-commerce

Email: info@kawai-labs.com

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